Introduction to Interviews

Interviews in Product Discovery refer to conversations with current or potential users or buyers of your product. They are aimed at uncovering customer needs, pain points, and goals, as opposed to closing sales or testing existing.

The physical result of a customer interview is a transcript file, from which Timebook can automatically extracts key insights.

Creating interviews

1. To add a new interview, click the + icon and select Interview from the list:

2. Select whether you want to upload your file with transcript, or schedule a new interview from scratch:

Uploading from file

At the moment, Timebook supports .txt and Zoom's .vtt format. You can also paste the text directly to the text area:

Once uploaded, Timebook needs a minute or two to process the data and generate the insights.

Scheduling new interview

Selecting the schedule option opens the interview creation flow with 5 steps:

1. General: define the interview name, product it relates to, and team that will analyze the interview data.

2. Event type: depending on how busy you are, you can either schedule a meeting for a specific time yourself, or share an availability slot for your customer. In this tutorial, we'll go with the first option.

3. Date & Time: select the time slot, define video call software, and add details for more context.

What you need to know:

• Once created, the meeting will be added to your Timebook calendar
• Integrating Timebook with Zoom or Google will produce an access link that you can share with your customer
• You will get a notification 15 minutes before the meeting starts

4. Participants: enter the email or emails of the people that you want to invite.

5. Summary: check if everything is correct before sending the invitation link.

Updated on: 01/10/2025