Question 1

Third-party Services

Accepted Answer

Timebook employs third-party companies and individuals to facilitate our services, process data, perform services-related services, and assist us in analyzing how the Services are used.

These third-party providers may access your personal information to perform these tasks on our behalf. Also, they may have the right to retain and use personal or other information through performing these tasks. This happens on an aggregated and de-identified basis per the terms of the applicable third-party provider’s privacy policy.

We advise you to review the privacy policies of these third-party vendors. We also reiterate that we have no control over and assume no responsibility for the content, privacy policies, or practices of any such third-party vendors, their sites, or services.

Google

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Google Analytics

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Usersnap

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Google Workspace

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Stripe

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Postmark

[Privacy Policy](https://www.google.com/url?q=https%3A%2F%2Fpostmarkapp.com%2Fprivacy-policy&sa=D&sntz=1&usg=AOvVaw0JvFJ7zwIH

Question 2

What is Product Discovery

Accepted Answer

What is Product Discovery

Q: What is Product Discovery

<h1 id="whatisproductdiscovery">What is Product Discovery</h1> Product Discovery is the process of uncovering and understanding the needs and pain points of customers in order to identify and validate opportunities viable to your business. By making the customer in the centre of decision-making, it helps teams make data-driven actions and avoid wasting time and resources on useless features and functionalities. Timebook provides you with all tools required to analyze customer data, extract insights, and map them onto priorities for product development. <h2 id="research">Research</h2> To begin your journey with Product Discovery, you need to provide Timebook with data. Currently Timebook support the following inputs: 🎤 Interviews – Run and analyze customer interviews. 📋 Surveys – Upload and analyze customer surveys. 📥 Feedback tickets – Capture feedback from emails and messages. <h2 id="planning">Planning</h2> Once you have the data uploaded, you can focus on qualifying insights and mapping them to opportunities: 🔬 Insights – Browse and qualify insights. 💡 Opportunities – Organize and prioritize opportunities.

Product Discovery is the process of uncovering and understanding the needs and pain points of customers in order to identify and validate opportunities viable to your business. By making the customer in the centre of decision-making, it helps teams make data-driven actions and avoid wasting time and resources on useless features and functionalities.

Timebook provides you with all tools required to analyze customer data, extract insights, and map them onto priorities for product development.

Research

To begin your journey with Product Discovery, you need to provide Timebook with data. Currently Timebook support the following inputs:

🎤 Interviews – Run and analyze customer interviews.

📋 Surveys – Upload and analyze customer surveys.

📥 Feedback tickets – Capture feedback from emails and messages.

Planning

Once you have the data uploaded, you can focus on qualifying insights and mapping them to opportunities:

🔬 Insights – Browse and qualify insights.

💡 Opportunities – Organize and prioritize opportunities.

Question 3

Sprints

Accepted Answer

Introduction to sprints

| This article explains how Timebook facilitates Sprints in the Agile methodology.

Sprints are short periods of time of fixed length, usually ranging from one to four weeks, during which developers agree on completing a specific set of tasks.

Each sprint starts with planning, during which the team decides which work items should be included, and is followed by a daily stand-up for reporting progress. When the sprint ends, the team assesses what they managed to deliver, and discusses how the process can be improved.

Timebook provides the tools to conduct, assess, and refine sprints according to the Scrum methodology that your company has been following.

Configuring sprints

In order to use the sprints you must first activate them in your team settings under Delivery → Sprints.

Here you define the sprints details: first run, cadence, weekday the sprint starts, and the number of sprints to create in advance.

Sprints configuration in team settings

Working with sprints

Adding items to sprints

To add an item to a sprint, click the 'Sprint' property and select the desired time period:

![Adding items to sprints using properties](https://storage.crisp.chat/users/helpdesk/website/-/f/b/e/0/fbe0068778f20800/cf0a0d12-f92c-4c0c-b

Question 4

Cookie Policy

Accepted Answer

What are cookies?

Cookies are small pieces of data saved in text files stored on your computer or other devices when websites are loaded in a browser.

Please read this privacy policy (“Privacy Policy”) carefully before you start to use the Services, as defined below. By accessing or using the Services in any manner, you accept and agree to be bound by this Privacy Policy. If you do not agree with any terms of this Privacy Policy, you may not access or use the Services for any purpose.

Cookies set by Timebook

We use cookies for several purposes. Some are necessary for technical reasons; other cookies help us give you a personalized experience. Some may be set when you load a page or take a particular action.

The following sections list the cookies that we set, both required and optional. We highly recommend you allow both sets of cookies so that you can enjoy a smooth and personalized experience with Timebook.

Required cookies

The following cookies are required and cannot be disabled. We use them to make sure Timebook works in a stable way.

| Cookie name | Purpose | | ---- | | tb-{userId}-access-token | User's session token (access), set by Backend service after logging in. | | tb-{userId}-refresh-token | User's session token (refresh), set by Backend service after logging in. | | device-id | Identify the user's current device instance. | | subdomainName | Map workplace ID with its subdomain name (Workplace switching). | | **active-workplace-i

Question 5

Surveys

Accepted Answer

Introduction to Surveys

| The following tutorial explains the concept of surveys in Product Discovery and shows how to draw and qualify data from survey files for further analysis.

Surveys are structured questionaries used to validate assumptions and gather quantitive feedback from product users. They are usually employed at the beginning of the discovery process to indicate the needs and pain points in order to crystalize the basis for product development, but can also be used on regular basis – for example to measure customer satisfaction.

Timebook allows you to extract insights from survey files without the need of manual analysis, drastically saving on time and human resources required.

Configuring surveys

To use the feature, you must first activate it in your team settings:

Surveys configuration in team settings

Format requirements

Surveys must commit to the following rules to be properly processed:

file must be in .csv format
data must be logically arranged in rows and columns
headers should be clear and telling
information must be actionable enough for the AI engine to perform analysis or generate problem statements

Working with surveys

Uploading surveys

Go to Research → Surveys module and click 'Create first Survey'.
Select the file to u

Question 6

AI Disclaimer

Accepted Answer

AI hallucinations

Artificial Intelligence (AI) has made remarkable progress in generating human-like content. However, recent concerns surrounding "AI hallucinations" show the importance of double-checking AI-generated information. As we embrace AI's potential, we need to understand the responsibility humans bear when using this powerful technology.

"AI hallucinations" refer to AI-generated content, such as text or images, that may seem believable but lacks accuracy. These hallucinations can occur due to model limitations or incomplete information. Relying on AI-generated content without verification can lead to misinformation and harmful consequences.

Review AI-generated content

In an era where information spreads rapidly, it is vital to be skeptical and critical. Reviewing AI-generated content through fact-checking, cross-referencing reliable sources, or consulting human experts can help you evaluate the accuracy of the information.

While AI systems can produce impressive results, they are tools shaped by human creators. As such, it is the responsibility of individuals and organizations to proceed with caution. By putting effort into verification processes, you can limit the risks associated with AI hallucinations.

Use AI responsibly

In this age, the importance of double-checking AI-generated content cannot be overstated. **A skeptical mindset and regular verification of information will help us harness AI's potential in the right way

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